Frequently Asked Questions

Why does it take so long to get my order?

We're glad you're excited about your order, and we are just as eager to get it to you! The delivery timeline is due to our global network of suppliers and the effort to keep shipping free for our customers. We are actively working on reducing these delivery times and exploring faster shipping options to enhance your experience. Your patience means the world to us and your pooch. Stay tuned for updates on faster shipping!

What Payment methods do you accept?

At PoochPageant.shop, checking out is as breezy as a walk in the dog park. We happily accept a variety of payment methods, tailored for your convenience:

  • PayPal
  • GPay (Google Pay)
  • MetaPay (Facebook Pay)
  • Visa
  • MasterCard
  • American Express
  • Discover

Secure, swift, and sure to get tails wagging!

Refund Eligibility:

  • You can request a refund within 30 days of receiving your order.
  • For product issues, provide photos/videos of the damage and screenshots for any dispute.
  • If asked to return an item, provide the tracking number to confirm the return.

Refund Process:

  • Contact Pooch Pageant customer service through your dashboard to initiate a refund.
  • Submit the required evidence of product issues or disputes.
  • Refunds are issued to the original payment method.

Refund Scenarios:

  • Damaged or incorrect items.
  • Out-of-stock or undeliverable products.
  • Orders delayed over 50 days (standard) or 60 days (for specific regions) from Pooch Pageant
  • Missing packages during delivery with proof from delivery service.
  • Orders canceled before shipment.

Non-Refundable Cases:

  • Orders marked as delivered by tracking information.
  • Unclaimed packages destroyed by the local carrier.
  • Tracking alerts due to customer errors (e.g., incorrect address).

Additional Conditions:

  • Warranty period is 30 days post-delivery for product issues.
  • Disputes must be raised within 30 days of delivery.
  • Certain shipping options and destinations are exempt from disputes.
  • Force majeure events are not covered for refunds.